Urgent call to Booking.com for more flexible rebooking policy

The Hague & Partners urges booking platform Booking.com to be more flexible with the rebooking policy for the hotel sector. We do so in a letter that was co-signed by the destination marketing organisations of the other six big cities of The Netherlands, the largest regional marketing organization of the country, NBTC Holland Marketing and VVV Nederland.

Now that the visitor economy of the world has come to a complete standstill because of the Corona virus, most bookings at hotels, hostels and b&b’s are being cancelled. The current policy of Booking.com forces hotels to refund the bookings that are being cancelled.

Hotels are hardly ever allowed to rebook reservations for a later period in time or convert the bookings in to vouchers. This leads to financial problems in the hotel sector and makes the sector less future proof. If the rebooking policy of the largest booking platform in the world is not changed, the results can be disastrous for the hotel sector.

Next to The Hague & Partners, the letter to Booking.com is signed by amsterdam&partners, Rotterdam Partners, Utrecht Marketing, Eindhoven 365, Marketing Groningen, Maastricht Marketing, Toerisme Veluwe Arnhem Nijmegen, NBTC Holland Marketing and VVV Nederland.